FAQ

Shipping

  • Which Shipping Methods Are Available?

    We offer free worldwide shipping and are fulfilled by air couriers such as DHL and FedEX.

  • How long would it take for a jacket to be delivered?

    After you receive a confirmation email for your order, it will be processed within 7 to 14 business days (excluding holidays and weekends). Another email notification will be sent to you once the order has shipped. As of the moment, due to health measures applied involving COVID-19, there may be slight delays in shipping and order processing.

  • Is free shipping applicable to all countries and addresses?

    Yes, we offer free shipping to all countries where we are able to ship.

Payment

  • What forms of payments are accepted?

    We accept payments through Paypal and by Credit/Debit Card.

  • Is it safe to purchase through Ultimo Fashions website?

    Ultimo Fashions use Stripe to ensure security and safe payments through our website.

  • Do I have to pay for import taxes or duties?

    We use express couriers such as FedEx and DHL which in most countries does not require you to pay for any import taxes or duties.

Orders & Returns

  • Can I track my order?

    Yes, once your order has been shipped, an email notification will be sent to you which includes a tracking number which can be used to track the order’s status. If for any reason, you have not received your order within 10 business days after receiving the shipment email confirmation, please do not hesitate to contact us at hello@ultimofashions.com with your name and order number. We will then do our best to assist you in tracking your order and expediting the process.

  • What do I do if I receive a damaged or faulty jacket?

    All our products are inspected before shipment but in the event that you receive a damaged or faulty jacket, please email us as soon as possible on hello@ultimofashions.com with the order number and photo of the jacket’s condition. We then review and assess the product on a case-to-case basis in order to give the most satisfactory solution to our customers.

  • Can I return or refund a jacket if it does not fit me?

    A product may only be refunded if it has been purchased in the past 30 days. The product must be in its original packaging and undamaged. A proof of purchase such as a receipt is also required. If a refund is requested for a jacket, the customer would have to bear the shipping costs in returning the jacket to our address: 4803 N Milwaukee Ave Suite B Unit #300, Chicago, IL, 60659, United States. We will then notify you once we receive the product, and after inspection, we will either approve or reject your refund request. For more details on the refund process, kindly visit our Return Policy page.

  • Can I exchange a jacket to a different size or color?

    We only exchange items which are faulty or damaged. If you would like to request for the same item but of different size or color, kindly send us an email on hello@ultimofashions.com and send the item to 4803 N Milwaukee Ave Suite B Unit #300, Chicago, IL, 60659, United States.

  • How long does it take to process a product refund or exchange?

    Each product refund or exchange takes varying time spans to process after we receive the item which is to be refunded or exchanged. Kindly contact us via our contact form or send us an email on hello@ultimofashions.com to request for any update.

  • Can I change the address on an order that I have already placed?

    If you have placed the wrong address on an order that is already placed and want to change it, please send us an email as soon as possible on hello@ultimofashions.com and send us the new address that you want your item/s sent so that we can manually amend it.

  • Am I allowed to cancel my order?

    If you have changed your mind about an item that you have already paid for, kindly contact us immediately by email on hello@ultimofashions.com. If the product has already been shipped, then the refunds policy will apply.

  • How soon should I return or exchange an item?

    Items to be returned for a refund or exchange should be done so in less than 30 days from the day of purchase.

Fitting & Care

  • How do I know which jacket size fits me perfectly?

    Avoid getting your leather jacket wet but if it does, ensure to hang it up and dry it out immediately. 

    Avoid folding your leather jacket and hang it up most of the time as folding can make the leather jacket develop cracks and creases.

    Avoid placing the leather jacket close to extremely hot places such as stoves or radiators as too much heat can create cracks on the jacket.

    Get your leather jacket professionally cleaned at least once a year.

    Do not try to clean the jacket by yourself or worse, wash it in a washing machine.

    Use a leather conditioner to prolong the lifespan of your jacket.

  • How do I take care of my Ultimo Fashions leather jacket?

    All our products are inspected before shipment but in the event that you receive a damaged or faulty jacket, please email us as soon as possible on hello@ultimofashions.com with the order number and photo of the jacket’s condition. We then review and assess the product on a case-to-case basis in order to give the most satisfactory solution to our customers.

Still got a question? Please, don't hesitate to get in touch via our contact form. We are happy to help you!