We offer free shipping worldwide. All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. However, due to the ongoing situation with COVID-19, you may experience a slight delay in some orders.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
In order to ensure timely delivery of our products we make use of express courier services such as DHL and FedEx. If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
In case you are not available at the arrival time, please notify someone to pick it up and sign the order for you. Or just contact the courier service to reschedule the shipment.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
You can read our Return Policy by clicking here.
We make every effort to provide you with high-quality flawless products. In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information about our return, refund and exchange policies, if you have questions, or if you would like to make a complaint, please contact us via our contact form, by e-mail at firstname.lastname@example.org or by mail using the details provided below:
4803 N Milwaukee Ave Suite B Unit #300, Chicago, IL, 60659, United States